For standard bKash or Nagad deposits, Within 1–3 minutes Funds are credited to your Betwins7 wallet. Processing may occasionally take a little longer depending on the payment gateway and network conditions.
If it has been more than 15 minutes:
- Check your bKash app transaction history and confirm it shows "Completed".
- Refresh the Betwins7 wallet page once.
- If it still hasn't arrived after 30 minutes, please contact support. Have the following ready: transaction time, amount sent, and your bKash transaction ID.
If a deposit fails: If money is deducted but does not arrive in your Betwins7 account, it is usually returned automatically within 24 hours. If not, support@betwins7.click— email us with your transaction ID.
Deposits sent from a third party's number are not accepted — please use only your own bKash/Nagad account.
When a match is cancelled or abandoned mid-way, Betwins7's policy is as follows:
- Match has not yet started or has been declared abandoned: The full bet amount will be refunded to your wallet — usually within 24 hours of the official result being announced.
- If the required overs are not completed in cricket: The result will be determined according to the relevant governing body's rules — such as the DLS method. If no result is reached, the bet will be voided.
- For Live Bets: Settlement may be based on play completed — depending on the rules of the specific market.
- For Accumulator Bets: If a match in an accumulator is voided, that selection is removed and the remaining selections are used to settle the bet.
You generally don't need to submit a separate refund request — the system automatically returns the amount to your wallet. If it has been more than 48 hours, please contact support.
To change your mobile number, follow the steps below:
- Log in to your account and click on the profile icon.
- Go to "Settings" → "Personal Information".
- Enter your new number in the mobile number field.
- An OTP will be sent to your old number — use it to confirm the change.
- A verification OTP will then be sent to your new number as well.
Important:
- The new number must not already be associated with another Betwins7 account.
- Changing core details such as your name may require KYC documents.
- If you no longer have access to your old number, contact support — verification via email and identity document will be required to assist you.
No. Betwins7 strictly provides services to users aged 18 and above only. Date of birth is verified at registration, and identity documents may be requested at any time.
What happens if a minor is detected:
- The account will be suspended immediately.
- All deposited funds are refunded.
- Your information is stored to prevent future re-registration.
If you believe a minor in your household is accessing your account, please immediately support@betwins7.click. We'll take care of it promptly. For more details, Responsible Gaming See the page.
When two-factor authentication (2FA) is enabled, you'll need to enter a one-time OTP on your mobile at every login, in addition to your password — so even if your password is compromised, your account stays protected.
Steps to enable:
- Log in to Betwins7.
- Profile icon → Settings → Security Go to the section.
- Click on the "Two-Factor Authentication" option to enable it.
- A 6-digit verification code will be sent to your registered mobile number.
- Once you enter the code in the designated field, 2FA will be activated.
From that point on, you'll receive an OTP on your mobile every time you log in. To disable 2FA, simply go back to Settings and turn it off the same way. If you have trouble receiving the OTP, use the email OTP option instead.
Minimum Bet Amount on Betwins7 ৳10 (ten taka). This applies to Sports Betting, live betting, and most casino games.
Minimum bet by market:
- Sports Betting (Pre-Match): ৳10
- Live Betting: ৳10
- Casino Slots: Varies by game — generally starting from ৳5
- Live Casino (Table Games): Starting from ৳50
Maximum bet limits depend on the market and your account tier. For beginners, we recommend starting with bets between ৳10–৳50, taking time to understand the rules of each market, and gradually increasing your stake from there.
You don't need a special code or separate request to claim Betwins7's welcome bonus — just make your first deposit and Automatically A 100% bonus is added to your wallet.
Bonus details:
- Bonus equal to your first deposit — up to ৳5,000 up to.
- Minimum qualifying deposit: ৳500.
- The bonus is added as betting balance and cannot be withdrawn directly.
- To withdraw your bonus, you must wager a total amount equal to the bonus × the wagering multiplier (details on the Bonus page available).
If you haven't received your bonus: If your bonus doesn't appear within 5 minutes of your deposit, try refreshing the page. If it still hasn't shown up, contact support@betwins7.click and we'll sort it out promptly.
If you have a promo code at the time of registration, using it may increase your bonus amount.